Book Sessions with Joy
The Booking Process
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Schedule an initial phone consultation (15 - 30 min) with me using the button on this page.
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Download my 1-2-1 client intake questionnaire here to complete and return to me before our first session OR
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Download the groupwork client intake questionnaire here to complete and return before joining a group.
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Make the payment for your session - you will get a confirmation email with a link that says 'cancel/reschedule' - if you click this link it will open a webpage with the option to do this and a button that says 'PAY'. You can pay by card and save your card for one click payments in future.
Ongoing 1-2-1 Sessions
60 min sessions
Work weekly or fortnightly.
CURRENTLY FULL
(get in touch to be added to my waitlist, spaces open up as work with existing clients completes)
£90 / hr
Ongoing 1-2-1 Sessions
90 min sessions
Work weekly or fortnightly.
CURRENTLY FULL
(get in touch to be added to my waitlist, spaces open up as work with existing clients completes)
£80 / hr
Group Session
90 min weekly sessions
You will be part of the same intimate group for 6 weekly sessions of 90mins. Each group will have common goals and be at a similar place in healing - designed to create deep healing alongside community, as well as being lower cost than 1-2-1 work.
£40 / hr
Group Session
120 min fortnightly
You will be part of the same intimate group for 6 fortnightly sessions of 2hrs each. Each group will have common goals and be at a similar place in healing - designed to create deep healing alongside community, as well as being lower cost than 1-2-1 work.
£40 / hr
Frequently Asked Questions
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How do I book a call with Joy?Use the "BOOK NOW" button on the 'Initial Phone Consultation' block on this page. If for any reason that isn't showing up or the link isn't working, try clicking here: https://calendly.com/crystalheart/consultationestions"
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Do I have to book a call with Joy to book a session?At the moment, if you are a new client, yes. Joy offers this free of charge and the purpose of the call is to ensure that it is a good fit.
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What if I have no phone or an international number?You can provide an email address and we can use an internet based service like Zoom. Just say in the comments box how you would like to be contacted.
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What time zone are sessions and calls booked in?Joy is based in the UK so she is in London time - this will either be GMT or BST depending on the season.
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Can I decide at the end of the first session whether or not to work with Joy?Yes! In fact Joy recommends it if you are new to her work. All first sessions allow space to speak about whether it feels to you both, and is a good fit.
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Can I get my money back if I decide not to come to a session?You will be given a refund according to the cancellation policy. Sessions are refundable or reschedulable with 5 working days notice, 50% refundable within 5 working days, with the option of rescheduling if that is possible, and no refund is offered if you cancel within 48 hours. This is not the case for group sessions where you need to commit to the whole block of sessions and no refunds can be given if you can't make a session.
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What is your policy if I cannot attend a booked session?Sessions are refundable or transferable with 5 working days notice, 50% refundable within 5 working days, with the option of rescheduling if that is possible, and no refund is offered if you cancel within 48 hours.
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The client intake document is not downloading or there is a problem with it.If you are having a problem, email support@crystal-heart.org and Joy will ensure you get a form by email. If you need it in a different format because of compatibility, ask for a pdf.
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How are sessions held?I have a healing space in Bristol UK for those who are local to me. For everyone else, I work using zoom.
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What do I need to do to prepare for sessions?You'll get the most of sessions if you arrive: - with an intention about what you would like to focus on, and your goals - well hydrated - with a journal and pen - in a comfortable space - with privacy - with some space after the session to transition
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Are your sessions affected by COVID?Zoom sessions are unaffected. In person sessions have been risk assessed and the best advice is to ask Joy about this during your call as the policy is updated regularly. In the case that you are usually face to face but there is a COVID risk to either yourself or Joy, if either are experiencing any symptoms, have been in contact with people who have, or are self isolating, we will simply move sessions onto zoom. If you choose to cancel rather than move to zoom, the regular cancellation policy applies.
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Is groupwork for me?There may be reasons for and against working in a group, and this would be good to discuss in the initial phone consultation. Some reasons group work may suit you are: - You would like to heal wounds that involve group dynamics - You would benefit from witnessing the healing of others with similar wounds - You can both speak in groups and listen while giving space for others to speak - You would like more community and connection Some reasons group work may not be suitable for you are: - You find it hard to give space to others in groups - You can't share and speak openly in a group - You cannot respect group boundaries or the boundaries of the individuals in a group Of course this can be a much more complex question, so book a consultation and talk it through with Joy then if you are at all unsure.